Most removals complaints share the same five root causes — and all are avoidable at quote stage. Ask these nine questions before you sign.
Insurance
- Are you a member of the BAR or NGRS?
- What is your Goods in Transit cover?
- What is the per-claim excess?
Pricing
- Is this quote fixed or hourly?
- Does it include VAT, fuel, packing materials and insurance?
Operations
- Will the crew that quoted me be the crew on the day?
- What happens if completion is delayed?
- Do you sub-contract any part of the move?
- Can you give me three recent customer references?
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